Work orders, ready to work.
We review incoming paperwork, follow up on missing details and signatures, and keep the file together.
PANEL OPS MANAGED
More repairs.
Less running after everything.
Your customers get answers. Your files keep moving. Your shop gets a team looking after the paperwork, calls and follow-ups.
SOFTWARE + PEOPLE WHO FOLLOW THROUGH
A back office
that stays on it.
Routine reminders run in Panel Ops. Your coordinator handles the conversations, loose ends and next steps.
Customer calls, taken care of.
During your agreed coverage hours, our team handles status questions, callbacks and appointment changes.
Insurance follow-ups that keep moving.
We gather the details, send shop-approved documents and pursue outstanding answers.
Pickups and returns, coordinated.
We keep customers and your drivers up to date on appointments, changes and rental exchanges.
Delays caught earlier.
We review open repairs and active rentals, chase missing updates and bring the decisions to you.
Rental bills followed through.
We check dates and charges, gather supporting paperwork and pursue reimbursement requests.
A smoother return.
Once your shop confirms the vehicle is ready, we coordinate the handoff and keep the documents together.
Money and credits kept in view.
We follow up on expected payments and shop-identified supplier credits until there’s a confirmed resolution.
A clear view for the owner.
See what our team handled, what’s waiting and what needs your decision, with daily priorities and a weekly update.
GIVE THE FOLLOW-UP TO SOMEONE ELSE
Keep your attention
on the repair.
We’ll keep the paperwork, calls and follow-ups moving.
Your coordinator checks the open files, gets the missing details, updates customers and follows up on the things that would otherwise land back on your desk. You can see what’s been handled and what needs your decision.
See how we get startedA DAY WITH YOUR MANAGED TEAM
Morning
Start with the loose ends.
New work orders, missed calls, active rentals and files waiting on an answer.
Through the day
Keep people in the loop.
Customer updates, pickup changes and insurance follow-ups, recorded with the repair.
Before close
Know what’s next.
A clear list of what moved forward, what’s waiting and the decisions your shop needs to make.
YOUR SHOP. OUR SUPPORT.
Do great work.
Keep your decisions.
Your crew sells the job, plans the repair, moves the vehicle and delivers quality work. We handle the agreed remote admin around it and bring you the decisions that need your say.
Your coordinator
Paperwork, customer updates, appointments, follow-ups and a shared record of every next step.
Your shop
Estimates, repairs, drivers, rental reservations, parts, quality checks and financial approvals.
BUILT AROUND YOUR SHOP’S DAY
Get the right help
from the start.
- Map your workload.We review your calls, open repairs, rentals and follow-ups.
- Set up your team.Agree coverage hours, contacts and the work your coordinator will handle.
- Bring the work together.Start with an agreed set of files, then review progress and workload together.
Managed starts at $2,999/month per location, including Panel Ops Software, plus $750 standard setup.
See coverage and plan details